SUMMARY OF POSITION

Cleans and services guest rooms and public areas as assigned, according to West Inn & Suites' standards of cleanliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Make beds
• Picks up, sorts, counts fold, marks, and carries linen.
• Vacuums rugs, carpets, upholstered furniture, and draperies in rooms, hallways, and public areas.
• Sweeps and scrubs wet bar and bathroom.
• Replenishes bathroom supplies such as toilet paper, tissue, towels, and amenities.
• Scrubs countertops, sinks, and toilets.
• Replenishes other guest room supplies such as drinking glasses, coffee, water, and stationery, as required by room inventory.
• Dusts furniture; Washes walls, ceilings, and woodwork; Washes windows door panels, windowsills, and blinds in rooms, hallways, and public areas.
• Empties and cleans waste baskets. Transports trash and waste to disposal area.
• Reports needed repairs to Housekeeping Supervisor and/or Director of Housekeeping.
• Acknowledges guest by smiling, appearing friendly and helpful, answering questions and providing directions/information as needed.
• Delivers lost and found items to Director of Housekeeping.
• Follows up on guest complaints to ensure complete guest satisfaction.
• Keeps the line room and housekeeping carts clean and organized.
• follows all hotel and security policies and procedures.
• assists other employees as needed.
• attends regular housekeeping meetings.
• other duties my be assigned.
  
  
  
  
  
  
  
  
  
  
  
  

SUMMARY OR POSITION
Responsible for primary guest contact, including room sales, guest check-in/out, communicating guest complaints and/or needs to appropriate departments/personnel, posting charges, concierge services, and confirming guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and registers guests
• Assigns and escorts guests to rooms
• Explains features of room such as operation of door key, radio television, night-lock, telephone,etc.
• Assists guest with handling luggage
• Directs incoming calls courteously, receives and delivers telephone messages and incoming mail/faxes to appropriate guests and/or administration

Verifies accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff. Staffs the hotel desk overnight, typically from 11 pm until 7 am.

-Closes day's work and runs required reports.
-Examines ledger accounts, commissions paid, cash receipts, guest folios, balances total transactions to verify accuracy of recorded data.
-Corrects errors or lists discrepancies for adjustment.
-Computes occupancy percentages, total receipts and compares results with recorded entries.
-Compiles and provides reports to show stats such as Daily Rates, Occupancy, RevPAR revenue, adjustments, cash receipts, credit card transactions, and other items pertinent to business operations.
-Delivers express check out bills and newspapers to guest rooms.
-Audits daily attraction ticket inventory.
-Performs a monthly inventory of administrative supplies.
-Walks and inspects property twice nightly.

-Performs additional duties of Guest Service Associate.