EMPLOYMENT OPPORTUNITIES

NIGHT AUDITOR (PART TIME)
        • This position REQUIRES the ability to work 11pm to 7am at least two days per week. 
                Responsible for primary guest contact, including room sales, guest check-in.out, 
                communicating guest complaints and/or needs to appropriate departments/personnel,
                posting charges, concierge services, and confirming guest satisfaction. 

        This position requires: 
           -Ability to work independently with little to no supervision.
           -Greets and registers guests
           -Answers and directs incoming calls
           -Computes and issues guest charges
           -Closes day's work and runs required reports
           -Examines accounts, commissions, receipts, and guest folios
           -Balances total transactions to verify accuracy of recorded data
           -Compiles and provides reports as instructed
           -Delivers express check out bills and newspapers to guest rooms
           -Other duties as assigned
        

GUEST SERVICE ASSOCIATE (FT/PT)
        • Responsible for primary guest contact, including room sales, guest check-in/out, 
                communicating guest complaints and/or needs to appropriate departments/
                personnel, posting charges, concierge services, back up shuttle driver, and confirming 
                guest satisfaction.
        
     · This position requires:
        - One year certificate from college or trade school; or six months related experience and/or 
            training in customer service, preferably at a hotel or retail-sales company; any equivalent
            combination of education and experience.
        - Computer experience is preferred, including experience with a computerized hotel 
            reservations system, as well as word processing and spreadsheet programs
        - Ability to learn new software programs
        - Ability to read and interpret documents in English, such as safety rules, operating and
            maintenance instructions, and procedure manuals.
        - Ability to write routine reports and correspondence
        - Ability to speak effectively one-on-one or before groups of guests, vendors, or employees
            of the organization
        - Ability to effectively deal with internal and external customers, some of whom will require
            high levels of patience, tact, and diplomacy, to diffuse anger, collect accurate information 
            and help resolve conflicts.
        - Ability to add, subtract, multiply, and divide numbers and calculate amounts, such as 
            discounts, interest, commissions, proportions, and percentages. 
        - Valid California Driver's license and clean driving history, as determined by insurance
            underwriting requirements
  
We offer:
                - Competitive wages
                - Comprehensive benefit package, including medical and dental insurance, vision 
                    discount package, 401k, and Flexible Spending Accounts
                - Fun, friendly, team-oriented work environment, where a job well done is recognized
                    and appreciated
                - Great location and a beautiful new property

To Apply:
    • Please send resume to careers@westinnandsuites.com
    • Fax to 760.448.4545
    • Apply in person:
            4970 Avenida Encinas
            Carlsbad, CA 92008

    NO PHONE CALLS, PLEASE!

PLEASE REFERENCE THE POSITION YOU ARE APPLYING FOR IN YOUR EMAIL/FAX CORRESPONDENCE AND INDICATE IF YOU ARE INTERESTED IN FULL-TIME OR PART-TIME.

Please contact kbane@westinnandsuites.com for more information